Charismatic Pet Shop Conditions

• Delivery is charged per weight of item to ensure a fair postage.
• Orders over £40 will be given free postage.

Delivery is charged at:

• £1.70 upto 250g
• £2.20 upto 500g
• £3.50 upto 1kg
• £5.50 upto 2kg
• £9.00 upto 3kg

Cancellation and Returns Policy

When you purchase products from our website you are entering into a contract of sale with us for those products. You have 7 working days to ensure that the products you receive meet your expectations of your order, and are as described on the website. If the product has been opened or used by you (the customer) then the right of return is cancelled. If however the pet products are faulty please contact us by email at charis@charismaticpets.co.uk, and we will arrange for the return of the goods and a refund. We will ask you to wrap the package securely, and return it along with a note indicating the fault. We will notify you by e-mail of your refund once we have received and processed the returned item. Return postage will only be refunded if products are faulty, in an unsatisfactory condition, or sent in error.

Terms and Conditions

1. General Information

Charismatic Pets reserves the right to make changes to pet product information and prices without prior notice. All prices are inclusive of VAT at the current chargeable rate.

Illustrations of items featured are for guidance only. We reserve the right to supply an item where the packaging may not be identical to the illustration but the product itself is as described on the website.

2. Dispatch Policy

Whilst every effort will be made to ensure that all items shown are available we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Pet products are dispatched within 5 working days unless otherwise stated. If we are unable to dispatch your order within 5 days, we will contact you by e-mail with an estimated dispatch date and offer the option of cancellation.

3. Prices and Tax

The price shown for the goods excludes postage and packing unless specifically stated. Delivery charges are calculated at checkout. The actual charges for postage and packing are shown in the Checkout once you have entered the country of delivery and before you are asked to confirm the order. Delivery to non-European countries is by special arrangement and we will email you with the cost to confirm it is acceptable before we dispatch the goods. Non-EU countries may also result in import duties payable on receipt of the goods. You will be liable for these duties.

5. Colours

The colour of the products may vary slightly from that shown on the website due to limitations of browser software and monitors.

6. Confidentiality

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

7. Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

8. Complaint Handling Procedure

Complaints will be dealt with speedily, fairly, and effectively and all information exchanged will be confidential. We guarantee to respond to all complaints within two working days and to notify the customer as to the likely timescale and progress of the solution. Our complaints procedure will be regularly reviewed to make sure it meets with all relevant codes of practice.

9. Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.

Your Account

When you order a product from the site you will be asked to fill in the minimal amount of information for you to purchase the product and have it delivered to your door. This information will be saved in the form of an account, so the next time you visit the site you will not have to enter the information again. You can also save orders of products to speed up regular purchases.

Shopping

To make it easier for you to find what you are looking for, our products have been organised in several groups. You can browse through each product group by clicking on the links.

Your Basket

Your shopping basket is there to hold any products you would like to purchase. You can add any of the products on the site, choose the quantity by simply changing the number and clicking 'Update Basket' or if you change your mind you can remove an item by clicking delete. Or if you want to start again just click 'Empty Basket'. To purchase the contents of your basket click 'Proceed to Checkout'.

Checkout

Our checkout area is in two main parts, firstly, once you have finished shopping and proceed to the checkout area, you will need to verify your order details and select your shipping method (if applicable). Then the last step is to actually place the order once you are happy with your details