1. General Information

Charismatic Pets reserves the right to make changes to pet product information and prices without prior notice. All prices are inclusive of VAT at the current chargeable rate.

Illustrations of items featured are for guidance only. We reserve the right to supply an item where the packaging may not be identical to the illustration but the product itself is as descibed on the website.

Dispatch Policy

Whilst every effort will be made to ensure that all items shown are available we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Pet products are dispatched within 5 working days unless otherwise stated. If we are unable to dispatch your order within 5 days, we will contact you by e-mail with an estimated dispatch date and offer the option of cancellation.

3.Prices and Tax

The price shown for the goods excludes postage and packing unless specifically stated. Delivery charges are calculated at checkout. The actual charges for postage and packing are shown in the Checkout once you have entered the country of delivery and before you are asked to confirm the order. Delivery to non-European countries is by special arrangement and we will email you with the cost to confirm it is acceptable before we dispatch the goods. Non-EU countries may also result in import duties payable on receipt of the goods. You will be liable for these duties.

5.Colours

The colour of pet products may vary slightly from that shown on the website due to limitations of browser software and monitors.

6.Confidentiality

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

7.Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

8.Complaint Handling Procedure

Complaints will be dealt with speedily, fairly, and effectively and all information exchanged will be confidential. We guarantee to respond to all complaints within two working days and to notify the customer as to the likely timescale and progress of the solution. Our complaints procedure will be regularly reviewed to make sure it meets with all relevant codes of practice.

9.Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.
Dont forget to visit our online shop

Our products include:

• designer dog beds
• designer cat beds
• designer dog hoodies
• designer dog t-shirts
• designer dog coats
• designer dog dresses
• dog toys
• cat toys
• cat treats
• toys for gerbils hamsters and smal animals
• reptile accessories
• our exclusive range of dog bandanas
• our exclusive range of camo dog accessories
• dog and cat toiletries
• aloe vera toiletries for animals with sensitive skin
• training aids and essentials